Lumen
Support
I have paid, but I
don't have my license.
Your license is automatically sent to you through email
after you have finished paying. Please check you junk mail
folder for an email from "owner@fieryferret.com." If you
still cannot find your license, send an email to
support@fieryferret.com to have us send it to you again.
I can't see the
online puzzles or submit new puzzles.
Check to see that your firewall is not blocking Lumen.
Lumen makes a database connection on port 3306.
Why can't I see the
puzzles I have submitted on another
computer?
When you submit a puzzle, the puzzle is cached on your
computer so you can see it immediately. Your puzzle will
not show up online (and on other computers) until Fiery
Ferret has reviewed and approved your puzzle.
Can I save a puzzle
without submitting it online?
Yes, Lumen has the ability to save and open puzzle files.
To save a puzzle file select "Save Puzzle To File" from the
Puzzles menu.
I have trouble
distinguishing between the colors in the
game.
For those of us who can not easily see what color a part
is, you can see the color of each part written out in text.
To do this, select "Show Color Hints" from the Help menu
and hover the mouse over any of the colored parts.
How do I install
Lumen?
Lumen is easy to install. On OS X, simply drag the
application from the disk image into your application
folder (or anywhere else) and run it from there. On
Windows, all you need to do is unzip the folder and place
Lumen.exe wherever you would like. No other installation is
necessary.
How do I uninstall
Lumen?
To uninstall Lumen, delete Lumen.app on OS X, or Lumen.exe
on Windows. You may also want to remove the support files.
On OS X these files are located at
/Users/Username/Library/Application
Support/Lumen/. On Windows these files are located at
C:/Documents and Settings/Username/Application
Data/Lumen/.